• Code: AA
  • CERTIFICATION:   QQI level 5 award in Contact Centre Operations 5M2071
  • DURATION:  One Year


This course provides International students the opportunity to improve their skills in English
Language and at the same time gain some IT and Customer Service Skills and qualifications?
Fluency in the English is the main focus of this course

Programme of Study
  • English as a Second Language
  • Communications
  • Digital Presentations
  • Digital Marketing
  • Intercultural Studies
  • Spreadsheets
  • Word Processing
  • Work Experience
  • Research and Study Skills

Modules subject to change

Entry Requirements

One of the following:

  • Leaving Certificate or its equivalent. Extenuating circumstances may be considered
  • Leaving Cert Applied
  • Full QQI Level 4 Award
  • Mature Applicants – experience will be considered in lieu of formal qualifications

Places are offered following a successful interview

Career Opportunities
  • Contact / Call Centre Industry
  • Administration
  • Retail
  • Customer service contact/call centres
  • Receptionists
Higher Education Progression*

Graduates of this course are eligible to apply through the Higher Education Links Scheme for entry to a range of higher certificate and degree programmes at Institutes of Technology and Universities (please check with the particular institution regarding local eligibility requirements).

*Places are not guaranteed in these Institutes and are subject to students meeting certain criteria. Please consult the individual college websites for more information on application. Information available also at www.cao.ie

Course Coordinator

Gabriel Allen

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