- Code: AA
- CERTIFICATION: QQI level 5 award in Contact Centre Operations 5M2071
- DURATION: One Year
Description
This course provides International students the opportunity to improve their skills in English
Language and at the same time gain some IT and Customer Service Skills and qualifications?
Fluency in the English is the main focus of this course
- Programme of Study
-
- English as a Second Language
- Communications
- Digital Presentations
- Digital Marketing
- Intercultural Studies
- Spreadsheets
- Word Processing
- Work Experience
- Research and Study Skills
Modules subject to change - Entry Requirements
-
One of the following:
- Leaving Certificate or its equivalent. Extenuating circumstances may be considered
- Leaving Cert Applied
- Full QQI Level 4 Award
- Mature Applicants – experience will be considered in lieu of formal qualifications
Places are offered following a successful interview
- Career Opportunities
-
- Contact / Call Centre Industry
- Administration
- Retail
- Customer service contact/call centres
- Receptionists
- Higher Education Progression*
-
Graduates of this course are eligible to apply through the Higher Education Links Scheme for entry to a range of higher certificate and degree programmes at Institutes of Technology and Universities (please check with the particular institution regarding local eligibility requirements).
*Places are not guaranteed in these Institutes and are subject to students meeting certain criteria. Please consult the individual college websites for more information on application. Information available also at www.cao.ie
- Course Coordinator
-
Gabriel Allen