• Code: SF
  • Certification:QQI Level 5 Award in Office Administration (5M1997).                                                                                              Level 5 equivalence on the NFQ
  • Duration:One Year 


(Mornings only)

This one-year QQI Level 5 certificate course is designed to give you a nationally recognised vocational qualification that enables you to work in both the medical/dental and general secretarial environments. It provide learners with the knowledge and skills to meet the specialist administrative and secretarial needs of a range of health care occupations as found in hospitals, community health, general and private practice, research, the pharmaceutical industry and complementary medicine. The course is based around general areas of administration and business, secretarial skills, key concepts of computing and its uses in the workplace. The course enables learners to progress directly into employment.

Programme of Study
  • Legal Practice and Procedures
    • Security Industry Procedures
    • Safety and Health at Work
    • Work Experience
    • Door Security Procedures
    • Crisis Prevention
    • Guarding Skills
    • Communications
    • First Aid
    • Customer Service
    • Conflict Resolution
    • Self Defence

Components subject to change

Entry Requirements

One of the following:

  • Leaving Certificate (minimum of five 06/H7’s or combination of five 06/ H7’s) or its equivalent. Extenuating circumstances may be considered
  • Leaving Certificate Applied
  • Full QQI Level 4 award
  • Mature Applicants – experience will be considered in lieu of formal qualifications
Career Opportunities
  • ​The HSE
  • Clinics
  • Opportunities exist to practice abroad for those with language skills
  • Private hospitals
  • General medical
Higher Education Progression*

Examples of potential courses include:
Management – Advanced Certificate
QQI Level 6 (6M4587)
• Athlone IT:
Business (AL 850)
Business & Law (AL 851)
• UCD:
Arts (DN520)
History (DN530)
• Marino Institute:
Education Studies (CM010)

Course Co-Ordinator

Mary Murphy

Where are they now?

"Having run my own Children’s Dance
School for the last 21 years, the decision
to change direction and go back to study
was very daunting. I did my Leaving
Cert in 1979 and had never done an
assignment in my life. My computer
skills were limited so I knew a challenge
awaited. Walking through the doors of
BIFE on that first day was nerve-racking
but I need not have worried. From day
one all the staff were so welcoming and
helpful. There was a range of ages in my
class and everyone was willing to help
each other out. We were like a big family.
The modules covered were exactly what I
needed and I thoroughly enjoyed learning
again. Our tutors were of a high standard
and made the whole experience a very
enjoyable one. By the end of the course I
had acquired a new confidence and now
work part-time in a GP surgery. If you are
in a quandary about doing this course I
would say absolutely go for it!" - Ann Maher

My name is Louise Willoughby and after 12 years as a stay at home mum I decided to return to the workforce. I chose the BIFE Medical Administration course to refresh my existing computer skills and gain new knowledge about working in the healthcare sector, particularly from the medical terminology module. The hardest part was walking through the door on the first day but I never looked back. I met a fantastic bunch of people, most of them in a similar position to me. We worked hard, learned a lot and had fun too. The tutors are very supportive, providing guidance and encouragement every step of the way. By the end of the year I had the knowledge and confidence to look for a job and I am very happy now with my part-time administrative role working for a Physiotherapist.

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